Purpose:

• The purpose of the qualification is to build the knowledge and skills required by learners in End User Computing.
• It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently in the End User Computing environment in the South African community and to respond to the challenges of the economic environment.

A qualified learner will be able to:

• Competently apply the knowledge, techniques & skills of End User Computing applications in the workplace.
• Understand the impact and use Information Communication & Technology (ICT) in an organisation and society.
• Improve Communication by combining communication skills with End User Computing skills.
• Improve the application of mathematical literacy in the workplace, by better utilising applicable End User Computing Applications.

Exit Level Outcomes:

• Demonstrate an understanding of applying Graphical User Interface (GUI)-based Word Processing Application skills in the Workplace.
• Demonstrate an understanding of applying Graphical User Interface (GUI)-based Presentation Application skills in the Workplace.
• Demonstrate an understanding of applying GUI-based Spreadsheet Application skills in the Workplace.
• Demonstrate an understanding of applying GUI-based Electronic Mail Application skills in the Workplace.
• Demonstrate an understanding of applying GUI-based Web Browser Application skills in the Workplace.
• Improve Communication by combining communication skills with End User Computing skills.
• Improve the application of mathematical literacy in the workplace, by better utilising End User Computing Applications.
• Demonstrate an understanding of the use of Information Communications & Technology (ICT) in an organisation & the impact it has on societies.

Purpose:

• The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

A qualified learner will be able to:

A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:

• Hardware and Infrastructure Support for Personal Computers.
• Hardware and Infrastructure Support for Office Products.
• Data Communications and Networking.

(and any new field not specified yet, allowing for new specialisations in this area).

Exit Level Outcomes:

• Communicate effectively with fellow IT staff & users of information systems.
• Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
• Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
• Demonstrate an understanding of Computer Technology Principles.
• Select and use materials and equipment safely for technological purposes.
• Work effectively as a team member within a support team.
• Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
  • Hardware and Infrastructure Support for Personal Computers
  • Hardware and Infrastructure Support for Office Products
  • Data Communications and Network Support